Contact & Support
Find the right support channel for your question or concern.
Amazon Purchase Support
Important: All orders placed through Amazon are managed entirely by Amazon. For any issues related to your purchase, please contact Amazon directly through your account.
Delivery & Shipping
For questions about delivery status, shipping times, or tracking information, please check your Amazon order details or contact Amazon customer support directly.
Returns & Refunds
To initiate a return or request a refund, visit the Returns Center in your Amazon account. Amazon handles all returns and refunds for orders placed on their platform.
Payment & Billing
All payment processing is handled by Amazon. For billing questions, payment issues, or transaction inquiries, please contact Amazon customer service.
Complaints & Issues
For product complaints or issues with your order, please use the Amazon resolution center. Amazon provides buyer protection and can assist with dispute resolution.
Manufacturer Contact
For product-related questions, warranty inquiries, or feedback about Made By Me sewing products, you can contact the manufacturer directly.
Company: Horizon Group USA, INC.
Address: 430 Mountain Ave, Suite 205, New Providence, NJ 07974
Customer Service: 800-651-0616
Website Administration
This website is an independent informational resource and is not operated by the product manufacturer. For questions or concerns related to the website itself, please use the contact form available in the domain WHOIS records.
Please note that we are unable to assist with Amazon orders, product warranties, or manufacturer-related inquiries. For those, please refer to the relevant sections above.